Post by Kiwi Frontline on May 12, 2019 17:02:56 GMT 12
FINANCIAL DISPUTES SCHEMES FAILING MAORI AND PASIFIKA
The government-approved disputes schemes to which people wronged by a bank, insurer, or lender can appeal for help are hearing too few complaints from Māori and Pasifika New Zealanders.
When Dr Carla Houkamau from the University of Auckland evaluated the responses of a small sample of Māori participants in financial capability courses she found some people were deterred from engaging with banks because they saw them as racist.
Some wonder whether there's a cultural aspect to willingness to complain......
www.stuff.co.nz/business/money/112528545/financial-disputes-schemes-failing-maori-and-pasifika
The government-approved disputes schemes to which people wronged by a bank, insurer, or lender can appeal for help are hearing too few complaints from Māori and Pasifika New Zealanders.
When Dr Carla Houkamau from the University of Auckland evaluated the responses of a small sample of Māori participants in financial capability courses she found some people were deterred from engaging with banks because they saw them as racist.
Some wonder whether there's a cultural aspect to willingness to complain......
www.stuff.co.nz/business/money/112528545/financial-disputes-schemes-failing-maori-and-pasifika